Privacy Policy
Last Updated: January 15, 2025
Introduction
At trelopharia, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our financial literacy platform. We're committed to transparency about our data practices and your rights under Australian privacy laws.
This policy applies to all interactions with our website at trelopharia.com, our educational programs, and any communications you have with our team. By using our services, you're agreeing to the practices described here.
Information We Collect
Personal Information You Provide
When you register for our learning programs or contact us, we collect information you voluntarily provide:
- Your name and contact details (email address, phone number)
- Residential address for program materials and verification
- Educational background and learning goals
- Payment information for course enrollment
- Communication preferences and feedback
Information Collected Automatically
Our website automatically collects certain technical information:
- IP address and browser information
- Pages visited and time spent on our site
- Device type and operating system
- Referral source and search terms used
- Course progress and completion data
How We Use Your Information
We use your personal information for specific educational and administrative purposes:
- Delivering our financial literacy courses and educational content
- Processing enrollment applications and payments
- Sending course updates, reminders, and educational materials
- Responding to your questions and providing customer support
- Improving our programs based on student feedback and progress data
- Meeting our legal obligations and protecting against fraud
Marketing Communications
We'll only send you marketing emails about new courses or financial education tips if you've specifically opted in. You can unsubscribe anytime using the link in our emails.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in these specific circumstances:
| Recipient | Information Shared | Purpose |
|---|---|---|
| Payment Processors | Name, email, payment details | Processing course payments securely |
| Educational Partners | Progress data, completion status | Providing accredited certifications |
| Technology Providers | Usage data, technical information | Maintaining and improving our platform |
| Legal Authorities | Relevant personal information | Compliance with legal requirements |
Your Privacy Rights
Under Australian privacy laws, you have several important rights regarding your personal information:
Access and Correction
You can request to see what personal information we hold about you and ask us to correct any inaccuracies. We'll respond to access requests within 30 days.
Data Portability
You can request a copy of your personal information in a commonly used electronic format, including your course progress and completion records.
Deletion Rights
You can ask us to delete your personal information, though we may need to retain some records for legal compliance or legitimate educational purposes.
How to Exercise Your Rights
To make any privacy-related requests, email us at support@trelopharia.com with "Privacy Request" in the subject line. We'll verify your identity before processing your request.
Data Security and Retention
Security Measures
We protect your information using industry-standard security practices:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access controls for staff members
- Regular backups and disaster recovery procedures
- Annual security audits and vulnerability assessments
Data Retention Periods
We keep your information for different periods depending on its purpose:
- Course enrollment and progress data: 7 years after completion
- Payment and financial records: 7 years for tax purposes
- Marketing preferences: Until you unsubscribe or withdraw consent
- Website usage data: 2 years for analytics purposes
- Support communications: 3 years after resolution
International Data Transfers
Your personal information is primarily stored on servers located in Australia. If we need to transfer data overseas for specific services, we ensure adequate protection through:
- Contracts requiring equivalent privacy protection
- Transfers only to countries with adequate privacy laws
- Your explicit consent for sensitive transfers
- Regular monitoring of overseas service providers
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.
Minor updates for clarity or legal compliance may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Privacy Officer
trelopharia Financial Education
8 Leonard Ave, Flora Hill VIC 3550, Australia
Email: support@trelopharia.com
Phone: +61 415 506 175
We aim to respond to all privacy inquiries within 5 business days.